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Positions Available:

1, Contact Center Representative

Posted: September 25, 2019

  • Covington or Brookston, Indiana
  • Full-time
  • Associates degree preferred; high school diploma required

Skills Required: 

  • Must possess excellent telephone skills, including a professional speaking voice
  • Ability to multi-task in a fast-paced environment
  • One year banking or customer service experience preferred
  • Experience in a Call Center environment desirable
  • Strong attention to detail with exceptional oral and written communication skills
  • Proficient computer skills relevant to Outlook, Word and Excel required
  • Bilingual in Spanish is a plus

Responsibilities Include:

  • Promptly answer all incoming calls as the point of first contact, personally assisting the caller with answers to banking questions and resolving concerns after promptly authenticating caller identity
  • Utilize proper on-hold, call transfer and note taking procedures
  • Provide guidance and knowledge on all banking products
  • Educate and assist customer and electronic services including online banking, mobile banking, bill pay and debit card inquiries
  • Process account balance or transfer requests, stop payment orders, change of address and other operational requests within given authority and ensure requests are completed accurately and efficiently 
  • Perform other duties as assigned

To apply, email your resume and cover letter to bdowers@fountaintrust.com. Please specify the job you are applying for in the subject line.

 

2. Loan Operations

Posted: September 11, 2019

  • Covington, Indiana
  • Full-time
  • Associates or Bachelor's degree preferred; high school diploma required

Skills Required:

  • Proficient with Microsoft Office, including Word, Excel and Outlook
  • Good with numbers and analytical analysis
  • Good time management skills
  • Strong attention to detail and organization
  • Ability to provide good customer service over the phone
  • Ability to work in a team environment
  • Ability to work under deadlines

Responsibilities Include:

  • Researching loan transactions and answering questions for customers and bank team members
  • Overseeing secondary market loan portfolio including the sale and servicing of loans
  • Ordering appraisals
  • Willingness to travel for training, as required
  • Performing general clerical tasks
  • Managing mortgage files
  • Reviewing loan onboarding for accuracy
  • Overseeing home insurance, auto insurance and titles
  • Other duties as required by management

To apply, email your resume and cover letter to tnewkirk@fountaintrust.com. Please specify the job that you are applying for in the subject line. 


 

The Fountain Trust Company is an Equal Opportunity Employer.