Careers
Join the Team
The Fountain Trust Company is a fourth-generation, family-owned bank with a footprint in west central Indiana that stretches as far north as Monticello and as far south as Rockville. Since its founding in 1903, The Fountain Trust Company has established itself as a reliable, trustworthy place to both bank and work. We are always seeking hard working candidates with passion to serve their community to join our team.
If The Fountain Trust Company sounds like a good fit for you, check out our available positions below:
1. Floating Retail Service Representative
Location: Fountain/Montgomery/Parke Counties, Indiana
Job Type: Full-Time
Job Type: Full-Time
Key Responsibilities:
• Customer Interaction: Greet customers warmly and provide a welcoming environment.
• Transaction Processing: Accurately process debit and credit transactions, ensuring all details are correct.
• Account Management: Open new accounts and assist customers in selecting the best services to meet their needs.
• Customer Support: Address and resolve customer inquiries or issues with professionalism and courtesy.
• Cash Handling: Maintain and balance cash drawers and vaults to ensure accuracy and security.
• Product Promotion: Actively promote and cross-sell bank products and services that align with customer needs.
• Compliance & Procedures: Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.
• Flexibility: Perform other duties as assigned by the branch lead, supporting various banking functions as needed.
Required Skills and Qualifications:
• Customer-Centric: A positive and approachable attitude in all customer interactions.
• Strong Decision-Making: Ability to make thoughtful decisions in high-pressure situations.
• Attention to Detail: Meticulous in handling financial transactions and maintaining accurate records.
• Communication Skills: Excellent verbal and interpersonal skills for building relationships with customers and team members.
• Multi-tasking: Ability to efficiently handle multiple responsibilities simultaneously.
• Technology Proficiency: Basic computer skills for processing transactions and managing customer information.
• Customer Interaction: Greet customers warmly and provide a welcoming environment.
• Transaction Processing: Accurately process debit and credit transactions, ensuring all details are correct.
• Account Management: Open new accounts and assist customers in selecting the best services to meet their needs.
• Customer Support: Address and resolve customer inquiries or issues with professionalism and courtesy.
• Cash Handling: Maintain and balance cash drawers and vaults to ensure accuracy and security.
• Product Promotion: Actively promote and cross-sell bank products and services that align with customer needs.
• Compliance & Procedures: Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.
• Flexibility: Perform other duties as assigned by the branch lead, supporting various banking functions as needed.
Required Skills and Qualifications:
• Customer-Centric: A positive and approachable attitude in all customer interactions.
• Strong Decision-Making: Ability to make thoughtful decisions in high-pressure situations.
• Attention to Detail: Meticulous in handling financial transactions and maintaining accurate records.
• Communication Skills: Excellent verbal and interpersonal skills for building relationships with customers and team members.
• Multi-tasking: Ability to efficiently handle multiple responsibilities simultaneously.
• Technology Proficiency: Basic computer skills for processing transactions and managing customer information.
• Physical Requirements: Ability to lift up to 40 lbs. when necessary.
• Travel: Must be able to travel between various branch locations as required.
Education & Experience:
• Preferred: Associate’s degree or equivalent education.
• Experience: Prior experience in customer service, retail, or cash handling is highly valued.
• Travel: Must be able to travel between various branch locations as required.
Education & Experience:
• Preferred: Associate’s degree or equivalent education.
• Experience: Prior experience in customer service, retail, or cash handling is highly valued.
How to Apply:
- Visit our careers website to apply.
2. Contact Center Representative
Location: Covington, Indiana
Job Type: Full-Time
Job Type: Full-Time
Key Responsibilities:
• Customer Assistance: Serve as the first point of contact for all incoming calls, assisting customers with banking questions and resolving concerns after
• Customer Assistance: Serve as the first point of contact for all incoming calls, assisting customers with banking questions and resolving concerns after
properly authenticating caller identity.
• Call Handling: Utilize appropriate on-hold, call transfer, and note-taking procedures to ensure seamless customer service.
• Customer Account Support: Accurately process requests such as account balance inquiries, transfer requests, stop payment orders, address changes, and
• Call Handling: Utilize appropriate on-hold, call transfer, and note-taking procedures to ensure seamless customer service.
• Customer Account Support: Accurately process requests such as account balance inquiries, transfer requests, stop payment orders, address changes, and
other operational tasks within designated authority.
• Product Guidance: Provide customers with detailed information and guidance in all banking products and services.
• Electronic Services Support: Educate and assist customers with electronic banking services, including online banking, mobile banking, bill pay and debit
• Product Guidance: Provide customers with detailed information and guidance in all banking products and services.
• Electronic Services Support: Educate and assist customers with electronic banking services, including online banking, mobile banking, bill pay and debit
card inquiries.
• Other Duties: Perform additional tasks and responsibilities as assigned by management.
• Other Duties: Perform additional tasks and responsibilities as assigned by management.
Required Skills and Qualifications:
• Communication Skills: Excellent telephone skills, including a professional speaking voice.
• Multi-tasking: Ability to multitask efficiently in a fast-paced environment.
• Attention to Detail: Strong attention to detail and excellent oral and written communication skills.
• Technology Proficiency: Proficiency with computer applications such as Outlook, Word, and Excel.
• Bilingual: Bilingual in Spanish is a plus.
Education & Experience:
• Education: High school diploma required; associate’s degree preferred.
• Experience: At least one year of banking or customer service experience preferred. Previous experience in a call center environment is desirable.
Why Join Us?
At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve. If you're ready to help make a difference and contribute to the success of a trusted community bank, apply today!
The Fountain Trust Company is an Equal Opportunity Employer.
