Careers
Join the Team
The Fountain Trust Company is a fourth-generation, family-owned bank with 20 locations across Indiana and eastern Illinois. Since its founding in 1903, The Fountain Trust Company has established itself as a reliable, trustworthy place to both bank and work. We are always seeking hard working candidates with passion to serve their community to join our team.
If The Fountain Trust Company sounds like a good fit for you, check out our available positions below:
1. Lead Retail Banker
Location: Lafayette, Indiana
Job Type: Full-Time
Job Type: Full-Time
Key Responsibilities:
- Branch Leadership: Support the daily operations of the branch and serve as a resource and role model for Retail Banking staff.
- Customer Service: Provide exceptional, professional service while assisting customers with transactions, account needs, questions, and concerns.
- Staff Support & Training: Assist with training, coaching, and developing Retail Banking staff to ensure employees understand and consistently follow bank procedures.
- Cash Management: Oversee daily cash handling, balancing, cash orders, and audits to ensure accuracy and security.
- Account Services: Assist with account opening and maintenance, debit card services, business accounts, and other banking products and services.
- Compliance & Procedures: Ensure staff follow bank policies, procedures, security standards, and regulatory requirements. Identify and appropriately escalate potential fraud, scams, or suspicious activity.
- Branch Operations: Assist with opening and closing procedures, required logs and reports, night drop and mail processing, supplies, scheduling, and other daily operational needs.
- Communication: Communicate operational updates, procedural changes, training information, and other important information to branch staff and Retail Operations Management.
- Problem Solving: Assist employees with balancing issues, customer concerns, operational questions, and other branch-related challenges, escalating issues when appropriate.
- Branch Environment: Help maintain a clean, organized, secure, and professional branch environment while promoting a positive atmosphere for customers and employees.
- Flexibility: Provide coverage for branch opening and closing responsibilities and perform other duties as assigned to support the branch and organization.
Required Skills and Qualifications:
- Leadership: Ability to lead by example, motivate others, and provide guidance and support to team members.
- Customer-Centric: Positive, professional, and approachable demeanor with a strong commitment to customer satisfaction.
- Decision-Making: Ability to exercise sound judgment and make confident decisions while knowing when to seek assistance.
- Attention to Detail: Strong accuracy and organizational skills when handling cash, customer information, documentation, and daily operational responsibilities.
- Communication Skills: Excellent verbal and interpersonal skills for effectively communicating with customers, coworkers, and management.
- Multi-Tasking: Ability to manage multiple responsibilities and customer needs while maintaining accuracy and attention to detail.
- Problem Solving: Ability to resolve customer and operational issues professionally and effectively.
- Training Ability: Ability and willingness to train and coach employees with varying levels of experience and knowledge.
- Banking Knowledge: Strong knowledge of branch operations, banking products and services, cash handling, and applicable policies and procedures.
- Compliance Awareness: Ability to recognize potential fraud, scams, suspicious activity, and other security concerns and follow appropriate procedures.
- Dependability: Reliable, punctual, flexible, and willing to assist with changing branch needs and staffing requirements.
- Technology Proficiency: Ability to effectively use banking systems, computers, and other technology necessary to perform branch operations.
Education & Experience:
- Preferred: Associate’s degree or equivalent education
- Experience: Prior experience in customer service, retail, or cash handling is highly valued.
2. Retail Service Representative I
Location: Lafayette, Indiana
Job Type: Full-Time
Job Type: Full-Time
Key Responsibilities:
- Customer Interaction: Greet customers warmly and provide a welcoming environment.
- Transaction Processing: Accurately process debit and credit transactions, ensuring all details are correct.
- Account Management: Open new accounts and assist customers in selecting the best services to meet their needs.
- Customer Support: Address and resolve customer inquiries or issues with professionalism and courtesy.
- Cash Handling: Maintain and balance cash drawers and vaults to ensure accuracy and security.
- Product Promotion: Actively promote and cross-sell bank products and services that align with customer needs.
- Compliance & Procedures: Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.
- Flexibility: Perform other duties as assigned by the branch manager, supporting various banking functions as needed.
Required Skills and Qualifications:
- Customer-Centric: A positive and approachable attitude in all customer interactions.
- Strong Decision-Making: Ability to make thoughtful decisions in high-pressure situations.
- Attention to Detail: Meticulous in handling financial transactions and maintaining accurate records.
- Communication Skills: Excellent verbal and interpersonal skills for building relationships with customers and team members.
- Multi-tasking: Ability to efficiently handle multiple responsibilities simultaneously.
- Technology Proficiency: Basic computer skills for processing transactions and managing customer information.
- Physical Requirements: Ability to lift up to 40 lbs. when necessary.
- Language: Bilingual in Spanish is highly desirable.
Education & Experience:
- Preferred: Associate’s degree or equivalent education.
- Experience: Prior experience in customer service, retail, or cash handling is highly valued.
How to Apply:
Visit our careers website to apply.
Visit our careers website to apply.
3. Floating Retail Service Representative
Location: Fountain & Warren Counties, Indiana
Job Type: Full-Time
Job Type: Full-Time
Key Responsibilities:
• Customer Interaction: Greet customers warmly and provide a welcoming environment.
• Transaction Processing: Accurately process debit and credit transactions, ensuring all details are correct.
• Account Management: Open new accounts and assist customers in selecting the best services to meet their needs.
• Customer Support: Address and resolve customer inquiries or issues with professionalism and courtesy.
• Cash Handling: Maintain and balance cash drawers and vaults to ensure accuracy and security.
• Product Promotion: Actively promote and cross-sell bank products and services that align with customer needs.
• Compliance & Procedures: Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.
• Flexibility: Perform other duties as assigned by the branch lead, supporting various banking functions as needed.
Required Skills and Qualifications:
• Customer-Centric: A positive and approachable attitude in all customer interactions.
• Strong Decision-Making: Ability to make thoughtful decisions in high-pressure situations.
• Attention to Detail: Meticulous in handling financial transactions and maintaining accurate records.
• Communication Skills: Excellent verbal and interpersonal skills for building relationships with customers and team members.
• Multi-tasking: Ability to efficiently handle multiple responsibilities simultaneously.
• Technology Proficiency: Basic computer skills for processing transactions and managing customer information.
• Physical Requirements: Ability to lift up to 40 lbs. when necessary.
• Language: Bilingual in Spanish is highly desirable.
• Travel: Must be able to travel between various branch locations as required.
Education & Experience:
• Preferred: Associate’s degree or equivalent education.
• Experience: Prior experience in customer service, retail, or cash handling is highly valued.
• Language: Bilingual in Spanish is highly desirable.
• Travel: Must be able to travel between various branch locations as required.
Education & Experience:
• Preferred: Associate’s degree or equivalent education.
• Experience: Prior experience in customer service, retail, or cash handling is highly valued.
Why Join Us?
At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve. If you're ready to help make a difference and contribute to the success of a trusted community bank, apply today!
The Fountain Trust Company is an Equal Opportunity Employer.
