Careers

Essential Duties and Responsibilities

• Greet and acknowledge customers in a courteous manner
• Process debit and credit transactions for customers
• Open new accounts
• Assist with customer relation issues
• Maintain and balance cash drawers and vaults
• Promote bank products and services
• Follow bank policies and procedures
• Follow compliance procedures with all bank regulations
• Other duties as required by the position or assigned by manager
  
  

Skills Required

• Strong decision-making skills
• Strong work-ethic and attention to detail
• Positive approach to interactions with customers and co-workers
• Excellent verbal and interpersonal skills
• Ability to multi-task
• Basic computer knowledge
• Reliable attendance
• Ability to lift up to 40lbs. when necessary
• Ability to travel to various branch locations required

Education and Experience

Associate’s degree preferred.  Prior customer service, retail or cash handling experience will be considered. 

How to Apply

Email resumes to Allison Alexander at aalexander@fountaintrust.com.

3. Contact Center Representative

Posted: 4/22/2022
Position: Full-time
Location: Covington or Brookston

Essential Duties and Responsibilities

• Promptly answer all incoming calls as the point of first contact, personally assisting the caller with answers to banking questions and resolving concerns after properly authenticating caller identity.
• Utilize proper on-hold, call transfer and note taking procedures.
• Provide guidance and information on all banking products.
• Educate and assist customer with electronic services including online banking, mobile banking, bill pay and debit card inquiries.
• Process account balance or transfer requests, stop payment orders, change of address and other operational requests within given authority and ensure requests are completed accurately and efficiently.
• Perform other duties as assigned.
  
  

Skills Required

• Must possess excellent telephone skills, including a professional speaking voice.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail with exceptional oral and written communication skills.
• Proficient computer skills relevant to Outlook, Word and Excel required.
• Bilingual in Spanish a plus.
  
  

Education and Experience

How to Apply

4. Facilities Manager
Posted: 4/12/2022
Position: Full-time
Location: Any banking center location

Essential Duties and Responsibilities

• Responsible for oversight of building maintenance and construction projects at all locations
• Review and resolve building maintenance tickets submitted internally
• Purchase supplies as needed for building maintenance repairs and construction projects
• Responsible for collecting quotes and bids for maintenance and construction projects
• Responsible for inspecting quality of maintenance and construction work performed
• Manage and oversee the lawn care, cleaning and snow removal vendors for all locations
• Manage and resolve issues that may arise during projects
• Perform additional duties and special projects as assigned
  
  

Skills Required

• Broad understanding of building maintenance, construction, material and project management principles
• Excellent verbal communication, negotiation and interpersonal skills
• Strong work-ethic and attention to detail
• Self-motivated, driven and efficient

• Excellent organizational and time-management skills
• Ability to multi-task in a fast-paced environment

• Ability to work well independently or in a team environment
• Ability to work under pressure to meet deadlines
• Willing to travel as necessary
• Demonstrate the ability to follow federal and state guidelines, regulations, and company policies

Education and Experience

• Prior construction or maintenance experience required
• Compensation commensurate with experience

How to Apply

Email resumes to Allison Alexander at aalexander@fountaintrust.com.